Step 1: Call our Intake/Crisis Hotline at 1-800-772-5987. You will complete a phone screening with a Qualified Mental Health Professional (QMHP) who will obtain basic demographic information, brief description of why you are calling, and a risk assessment.  The QMHP will then provide you with days and times for walk-ins for your specific county.

Step 2: Bring all required documentation with you to the walk-in day for your county. Required documentation includes:

  • Proof of Residency (utility bill, piece of mail with your name and current address)

  • Photo ID

  • Social Security Card

  • Proof of Household Income (yours and spouse’s: Social Security award letter, last 3 pay stubs, most recent income tax return, unemployment verification. If no income, then a letter stating you have no income provided by someone other than your spouse.)

  • Proof of Insurance (Medicaid, Medicare, private insurance) 

  • Any recent Discharge Paperwork from a Mental Health hospitalization or from other Mental Health providers

Printable List of Required Documents

Declaration of No Income

Step 3: On this day, you will complete paperwork and a financial assessment to determine your ability to pay for services. A diagnostic assessment with a Licensed Professional of the Healing Arts (LPHA or LPHA-Intern) will also be conducted. The diagnostic assessment will determine if you qualify for services with us. If you qualify, you will be provided with your level of care and services available to you. If you do not qualify for our services, you will be referred to a more appropriate provider.

Step 4: If you are eligible for services, you will be scheduled with an assigned case manager who will work with you to complete an initial Recovery Plan and schedule you for any additional appointments you may need.

Step 5: If applicable, payment may be asked for at the time service is rendered.



Other Important Information

  • You must be present to have your name placed on the list.

  • Please be prepared to wait after the Walk-In list is established. We may use a triage method to determine the order for the day.

  • If walk-in volume is high, there may be an extended wait. After completing a safety screening, if there is an extended wait, we may ask if you would like to wait at home. If you choose to wait at home, we will call you to tell you to return approximately 30 minutes before you are to be seen.

  • If we are unable to complete the initial diagnostic assessment, we may ask that you return on another walk-in day.

  • Feel free to bring your own snacks, coffee, or soft drinks with you. A book or crossword puzzles may help pass the time.

  • No medications will be provided at the initial assessment. This is a separate appointment that will be scheduled by your assigned case manager if you are eligible for services.

Accessing Services - Adult 

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