Step 1: Parent or Guardian should call our Intake/Crisis Hotline at 1-800-772-5987. You will complete a phone screening with a Qualified Mental Health Professional (QMHP) who will obtain basic demographic information, brief description of why you are calling for your child, and a risk assessment.  The QMHP will then schedule you a face to face intake appointment for your child. Your child must attend this appointment.

Step 2: Bring all required documentation with you to your child’s appointment. Required documentation includes:

  • Proof of Residency (utility bill, piece of mail with your name and current address)

  • Parent/Guardian’s Photo ID

  • Child’s Social Security Card

  • Proof of Household Income (parents’ or legal guardians’: Social Security award letter, last 3 pay stubs, most recent income tax return, or unemployment verification. If no income, then a letter stating you have no income provided by someone other than your spouse.)

  • If child is living with someone (grandparent, aunt, uncle, friend, cousin, etc.) other than the biological parent, we count the parent’s income unless the people they are living with have legal guardianship through the courts, and then we count their income.

  • Unless the step-parent has legally adopted the child, we do not count the step-parent’s income.

  • Child’s Proof of Insurance (Medicaid, Medicare, private insurance)

  • Child’s Birth Certificate

  • Any recent Discharge Paperwork from a Mental Health hospitalization or from other Mental Health providers. Documentation from the Full Individual Evaluation (FIE) performed by the school.


You must have legal documentation showing you have the legal authority to seek treatment for the child.  If this documentation is not provided, your child’s appointment will be rescheduled:

  • Divorce Decree signed by a judge (if biological parents were previously married)

  • Custody documentation signed by a judge or notarized (formal custody agreement, CPS placement order, custody modification order, proof of legal guardianship, etc.)

  • Adoption decree signed by a judge

Printable List of Required Documents

Declaration of No Income


Step 3: On the day of the appointment, you will complete paperwork and a financial assessment to determine your ability to pay for services. A diagnostic assessment for your child with a Licensed Professional of the Healing Arts (LPHA or LPHA-Intern) will also be conducted. The diagnostic assessment will determine if the services offered at Pecan Valley Centers are the right fit for you and your child. If services are a fit, your child’s level of care and services available to him or her and the family will be discussed. If our services are not a fit or other treatment recommendations are offered, your child will be referred to a more appropriate provider.

Step 4: If our services are a fit for you and your child, he or she will be scheduled with an assigned case manager who will work with the family to complete an initial Recovery Plan and schedule your child for any additional appointments she or he may need.

Step 5: If applicable, payment may be asked for at the time service is rendered.


Other Important Information for Child & Youth Services

Pecan Valley is here to focus on the whole well-being of the child. As such, we focus on providing skills training first, both for the child and the parent. During these appointments, you and your child will be provided skills training and case management. Your progress during these sessions will be used to help evaluate the need for medical consult. We take very seriously placing children on psychotropic medications. As such, consistent appointments with the case manager will be important in making the determination. If your child is currently being seen by a prescriber (physician, nurse practitioner, or physician’s assistant) for mental health medications, we strongly recommend that your child remain with that prescriber until our medical team recommends otherwise. 

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children & Youth (3-17 years Old) 

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